eDesk ticket Manager

🎯 Why Choose the eDesk Ticket Module?

Total Centralization - Manage all your customer tickets directly from your PrestaShop store, without juggling between multiple platforms.

Immediate Time Savings - Your customers create tickets in just a few clicks, with all necessary information automatically pre-filled.

Optimal Order Tracking - Automatic linking between tickets and orders for complete context in every interaction.

⚡ Key Features

🔗 Native API Integration

• Direct connection with your eDesk account
• Real-time data synchronization
• Maximum security with Bearer authentication

📧 Smart Ticket Creation

• Optimized form for your customers
• Automatic order/ticket association
• Attachment management (PDF, images, documents)

📊 Automatic Order Retrieval

• Instant search by order number
• Customer information pre-filling
• Complete context for your support teams

💬 Integrated Messaging System

• Messages automatically linked to tickets
• Complete exchange history
• Real-time notifications

🎯 Business Benefits

• 60% reduction in request processing time
• Improved customer satisfaction through streamlined process
• Decreased lost emails with eDesk centralization
• Better tracking of recurring issues

🛠️ Installation & Setup

2-minute installation - Module upload and activation Simple configuration - Add your eDesk API key Compatible - All PrestaShop 1.7+ versions Support included - Complete documentation and technical assistance

📋 Requirements

• Active eDesk account with API
• PrestaShop 1.7 or higher
• Server file access
• Configured eDesk API key

• Lifetime license
• 12 months updates included
• Technical support included 12 months
• Free installation on request

🏆 Guarantees

✅ 30-day money-back guarantee
✅ Source code provided and documented
✅ Compatible with standard themes
✅ PrestaShop standards compliant